Metro Privacy Policy
Metro Helper Ltd ("Metro Helper", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, app, and services. Metro Helper operates a marketplace connecting customers with independent helpers.
1. Data Controller
Metro Helper Ltd
Jurisdiction: England & Wales
Address: 1 Calton Close, Longcross, Chertsey, England, KT16 0BX
Email: privacy@metrohelper.io
2. Personal Data We Collect
- Identity Data
- Contact Data
- Account Data
- Booking Data
- Verification Data (Right-to-work, DBS)
- Technical Data
- Location Data
- Communication Data
- Payment Data
- Marketing Preferences
3. How We Use Your Data
- Platform operations
- Safety and verification
- Customer support
- Legal compliance
- Analytics and improvement
- Marketing (where permitted)
4. Legal Basis
- Contract
- Legal obligation
- Legitimate interest
- Consent
- Vital interest
5. Data Sharing
- Users
- Payment providers
- Verification vendors
- Insurers
- Authorities
- Legal advisors
6. Data Retention
- Account: Duration + 2 years
- Bookings: 6 years
- Payments: 6 years
- Incidents: up to 10 years
7. Your Rights
- Access
- Correction
- Deletion
- Restriction
- Portability
- Objection
- ICO complaint
8. Security
We use encryption, access control, audit logs, and fraud systems to protect your data.
9. Cookies
Cookies are used for authentication, analytics, and marketing.
10. Contact
Email: privacy@metrohelper.io
Address: 1 Calton Close, Longcross, Chertsey, England, KT16 0BX